Mastech Digital is an IT Staffing and Digital Transformation Services company.

PC Technician/ Helpdesk Support/ Desktop Support

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Location: Honolulu, HI
Job Code: 166881
Posted: Apr 17, 2019

Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for leading American Corporations. We are currently seeking a PC Technician/ Helpdesk Support/ Desktop Support for our client in the Healthcare domain. We value our professionals, providing comprehensive benefits, exciting challenges, and the opportunity for growth. This is a Contract position and the client is looking for someone to start immediately.


Duration: 6 Months Contract

Location: Honolulu, HI

Compensation: Best Market Rates


Role: PC Technician/ Helpdesk Support/ Desktop Support


Primary Skill: Technical Support


Role Description: The PC Technician/ Helpdesk Support/ Desktop Support would need to have at least 2+ years of experience. In this role, you will support a robust Microsoft based network running XP, Windows 7 and Lotus Notes. Server, PC, MAC and Laptop expertise needed to perform the duties of this position.


Under the guidance of IT representatives, duties may include some or all of the following:

- Receiving assets, moving equipment within and/or between facilities, staging equipment for build/image activity.

- Interviewing clients as part of pre-deployment asset discovery.

- Executing equipment replacement activity, updating asset management system to reflect work performed.

- Monitoring daily activity, installing and maintaining PC hardware and software.

- Troubleshooting network usage and computer peripherals.

- Perform system backups and data recovery.

- Resolve network communication problems independently, e-mail administration, disk capacity monitoring and network security.

- Preparing assets for disposition, other administrative duties.


Note: Activity may also involve transporting equipment using a vehicle provided by supplier/contractor between multiple facilities within an assigned service area, as directed by an IT representative.


Skills Required:

- Minimum 2 years of experience with PC support, including deployment.

- Minimum 2 years of experience with PC hardware troubleshooting and repair.

- Minimum 1-year experience with direct client interaction.

- Ability to follow written and verbal instructions.

- Adaptable to change in process or required activities.

- Attention to detail.

- Quick learner.

- Professional appearance and behavior, including punctuality.



- Manage incoming and outgoing assets.

- Prepare systems for deployment.

- Scan existing asset for applications and settings.

- Interview clients to identify special considerations and other settings.

- Use client tools to execute PC activity.

- Collaborate with teammates to identify process improvements.

- Escalate quickly when issues arise.

- Assist other technicians as needed.


Education: High School/ Associates/ Bachelor’s degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field                

Experience: Minimum 2+ years

Relocation: This position will not cover relocation expenses

Travel: N/A

Local Preferred: Yes


Recruiter Name: Tarun Garg

Recruiter Phone: 877.884.8834 (Ext: 2188)


Equal Employment Opportunity

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