JOB DESCRIPTION

Mastech Digital is an IT Staffing and Digital Transformation Services company.

SalesForce.com Configuration Analyst

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Location: Burbank, CA
Job Code: 186829
Posted: May 08, 2019
Description:

Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for leading American Corporations. We are currently seeking a SalesForce.com Configuration Analyst for our client in the Healthcare domain. We value our professionals, providing comprehensive benefits, exciting challenges, and the opportunity for growth. This is a Contract position and the client is looking for someone to start immediately.

Duration: 7 Months Contract

Location: Burbank, CA

Compensation: Market Rates

Role: SalesForce.com Configuration Analyst

Primary Skills: SalesForce

Role Description: The SalesForce.com Configuration Analyst would need to have at least 5+ years of experience. In this role as the SalesForce Configuration Specialist, you will work closely with SalesConnect program staff, technical team members, project managers, business users, and client IT staff to deliver customer management projects ranging in size from minor enhancements to major multi-year initiatives.

You will play a key role in supporting the definition of business processes and configuring CRM applications to support those processes.

Responsibilities:

As the SalesForce.com Configuration Analyst/Configuration Specialist - CRM Systems, you will perform a variety of project-related activities, including:

- Serving as a knowledge resource for Salesforce.com capabilities and best practices.

- Reviewing and understanding general business drivers and context for development projects.

- Defining the Salesforce.com configuration required to support functional and non-functional requirements and business processes.

- Configuring working prototypes and performing business process reviews to validate and refine prototypes.

- Preparing formal project documentation, including specifications, requirements summaries, logical system design documents, state diagrams, and test scripts.

- Advanced Salesforce.com configuration including:

- Workflow and Triggers

- Custom objects and fields

- Approvals

- Role hierarchies and Sharing Rules

- Sales Processes

- Page layouts

- Record types

- Profiles

- Reports and Dashboards

- Coding and integration experience including:

- VisualForce page creation

- Apex class creation

- Integration with Salesforce.com API

Key Activities:

- Assisting business users and others in defining required features and mapping features to business processes.

- Preparing functional prototypes.

- Conducting business process review sessions.

- Preparing and presenting user documentation and training documents.

- Creating and managing Implementation Plans.

- Post-go-live support and optimization.

Required Experience and Qualifications:

- BA/BS Degree in Computer Science, Software Engineering, Operations, Industrial Engineering, or related field.

- 5+ years of progressive experience as a Configuration Specialist on Systems Implementation or Business Process projects, including responsibility for scheduling and budgeting aspects.

- Experience with ERP and CRM management in a large organization.

- Experience in summarizing and presenting complex topics to non-technical audiences.

- Effective personal communication and client-facing skills with technical and management staff.

- Familiarity with business analysis techniques and methodologies to include User Stories, Use Cases, Requirements Gathering, Requirements Tracking, UAT, Systems Testing, Agile Methodology, and Waterfall Methodology.

Preferred:

- Certification as Salesforce.com Developer or equivalent experience HIGHLY preferred.

- Certification as Salesforce.com Admin 301 HIGHLY preferred.

Education: Bachelor’s degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field or Equivalent. MS preferred.           

Experience: Minimum 5+ years

Relocation: This position will not cover relocation expenses

Travel: N/A

Local Preferred: Yes

Recruiter Name: Tarun Garg

Recruiter Phone: 877-884-8834 (Ext: 2188)

Equal Employment Opportunity

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