JOB DESCRIPTION

Mastech Digital is an IT Staffing and Digital Transformation Services company.

Field Support Engineer

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Location: Columbus, OH
Job Code: 192045
Posted: Jun 12, 2019
Description:

Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for leading American Corporations. We are currently seeking a Field Support Engineer for our client in the Transport Services domain. We value our professionals, providing comprehensive benefits, exciting challenges, and the opportunity for growth. This is a Contract-to-Hire position and the client is looking for someone to start immediately.
Duration: 3 Months Contract-to-Hire
Location: Columbus, OH
Compensation: Market Rates
Role: Field Support Engineer
Primary Skills: Windows Server
Role Description:
The Field Support Engineer would need to have at least 3-5+ years of experience. In this role as the Field Support Engineer, you will be responsible for providing ongoing support of first line contacts and resolution for end users via multiple communication methods by leveraging decision making and problem-solving skills, with a high level of customer service. 
In this role, you will coordinate local and remote support with the Desktop, Network and other IT teams in the assigned coverage area. You must travel to all assigned locations on a regular basis, most often in one’s personal vehicle. Duties will include providing preventative maintenance, technology refresh, customer support, hardware reclamation, and "on-call" / emergency support.  
Excellent customer service including verbal and written communication skills are essential in order to provide world class end user experience.
Qualifications:
- Bachelor's degree in Computer Science, Information Systems, Computer Engineering, or a related field, and four years of experience in Desktop and Networking support. CCNA (Cisco Certified Network Associate) and CompTIA A+/Net+ certifications preferred. 
- Experience with scripting languages such as batch, PowerShell, JavaScript and similar, preferred.
Essential Skills, Duties & Responsibilities:
- Must demonstrate exceptional levels of EQ and Self-awareness
- Must have reliable transportation and the ability to travel the local area frequently.
Networking Skills:
- Ability to troubleshoot networking issues
- Ability to listen and follow instructions as provided in documentation or other means.
- Provide clear explanation of hardware, and surroundings
- Ability to understand spatial awareness, and accurately articulate distances
- Ability to use standard networking tools (snips, punch-down crimpers, etc.)
- Ability to keep a clean and highly organized workspace at all times.
- Understands Network Cat5 – Cat6A cabling, and how it is utilized
- Understands Telcomm POTS and T1
- Understands various Fiber types, and how to work with them
- Ability to run cabling, and install network drops.
- Administer Cisco Routers, Switches, Wireless Access Points
Desktop Support Skills:
- Strong 2nd tier/3rd tier support skills
- Expert with Windows 10 troubleshooting
- Familiar with Mac OS X
- Expert with Office 365 products, including Outlook, Word, Excel, etc.
- Browser support, such as Internet Explorer 11/Edge/Chrome
- Ability to troubleshoot Scanning and Printing Peripherals, such as MFPs,
- Mobile devices (Windows CE, iOS, Android, etc.)
- Administer and perform computer and printer technology warranty tasks
- Build/Configure/Install workstation and end user device technologies
Engineering Skills:
- Must be familiar with scripting, including but not limited to batch, PowerShell, JavaScript, etc.
- Perform incident prevention activities by developing/implementing proactive solutions. These solutions may include communications with other teams.
- Develop/Implement solutions for End User computing issues while working with Engineering Teams.
- Manage and complete special projects with minimal direction within allotted timeframes.
- Must be able to analyze and recommend solutions to reported problems.
- Familiar with Site Reliability Engineering
Education: Bachelor’s degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field or Equivalent. 
Experience: Minimum 3-5+ years
Relocation: This position will not cover relocation expenses
Travel: N/A
Local Preferred: Yes
Recruiter Name: Kyle Bahr
Recruiter Phone: 813.559.1854
Equal Employment Opportunity

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