Mastech Digital is an IT Staffing and Digital Transformation Services company.

Patient Services Representative

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Location: Los Angeles, CA
Job Code: 208920
Posted: Feb 06, 2020

Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for leading American Corporations. We are currently seeking a Patient Services Representative for our client in the Healthcare domain. We value our professionals, providing comprehensive benefits, exciting challenges, and the opportunity for growth. This is a Contract position and the client is looking for someone to start immediately.

Duration: 6+ Months Contract

Location: Los Angeles, CA

Role: Patient Services Representative

Primary Skills: Office Assistance

Role Description:
The Patient Services Representative would need to have at least 2+ years of experience. In this role, you will act as first point of contact for Client members/patients and assist members/patients through registration process under minimal direct supervision. 

You must practice proper cash handling and reconciliation processes in accordance with established policies and guidelines. You must make members/patients and their needs a primary focus of one’s actions; develop and sustain productive member/patient relationships. 

You must actively seek information to understand member/patient circumstances, problems, expectations, and needs. You must also build rapport and cooperative relationship with members/patients. Consider how actions or plans will affect members/patients; and respond quickly to meet member/patient needs and resolve problems. 

Job Requirements: 

- 1-5 years of work experience involving public contact, clerical, reception. 

- 1-5 years of work experience involving cash handling or cash balance or reconciliation to include one year of work experience using multiple business software applications simultaneously. 

- High school graduation or equivalent. 

- Must demonstrate strong customer service orientation, problem solving and verbal communication ability. 

- Must enjoy constant public contact. 

- Basic math proficiency. 

- Ability to prioritize and multi task. 

- Typing 25 WPM 10-key proficiency.

Essential Responsibilities: 

- Serve as Ambassadors for Client by exhibiting respectful, professional, courteous and friendly behavior towards and around patients and members and supporting the member/patient experience. 

- Greet and determines patient needs. 

- Request identification to properly register patient for services. 

- Use available resources to determine patient account status. 

- Select or create the appropriate account type at time of registration for the following: benefits, eligibility, patient liability, third party, coordination of benefits, venture programs, automobile insurance, workers compensation insurance, fee for service, or services for non-members. 

- Identifies, interprets, captures and/or collects patients’ financial liability at point of service. 

- Provide documentation of transaction to the patient. 

- When appropriate, provide information and has expert knowledge of client and its health plan portfolio, services and business cycle i.e., explain specific member benefits, identify clinic locations and services offered, and clarify client processes. 

- Ability to recognize and to follow appropriate procedures for medical and non-medical emergencies. 

- Consistently demonstrates the ability to prioritize and multitask as it relates to the member experience. 

- Demonstrates critical thinking and problem solving during challenging patient interactions and situations. 

- Practices proper cash handling and reconciliation processes in accordance with established policies and guidelines. 

- Meets and/or exceeds regional and departmental performance standards. 

- May be responsible for ordering and maintaining monies for petty cash and change orders. 

- Other related duties as assigned. Medical office environment includes working in proximity to sick members with possible direct contact with potentially sick members. 

- May work in fluctuating temperatures. High traffic area with constant interruptions. Restricted space, confined by computer and related equipment with limited movement. 

- Required to remain in assigned area and adhere to scheduled breaks and lunch. 

- May be required to stand or sit for extended periods of time. Video monitored with panic button linked to security services. Some occupational lifting, up to 30 lbs.

Education: High School/Bachelor’s degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field or Equivalent.

Experience: Minimum 2+ years

Relocation: This position will not cover relocation expenses

Travel: No

Local Preferred: Yes

Recruiter Name: Megha Gupta

Recruiter Phone: 877-884-8834 (Ext: 2263)

Equal Employment Opportunity

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