JOB DESCRIPTION

Mastech Digital is an IT Staffing and Digital Transformation Services company.

Genesys Cloud Developer

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Location: Alpharetta, GA
Job Code: 230957
Posted: Apr 08, 2021
Description:

Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a Genesys Cloud Developer for our client in the Technology Services and Consulting domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Contract position and the client is looking for someone to start immediately.

Duration: 06+ Months Contract

Location: Alpharetta, GA

Role: Genesys Cloud Developer

Primary Skills: Genesys 

Role Description: The Genesys Cloud Developer must have at least 10+ years of experience. 

Required Experience and Skills:

- 10 years' experience with Genesys and other related technologies with thorough understanding of call flows, queuing, routing and eServices on Genesys platform.

- Hands on experience with Genesys Cloud

- Should have strong experience of designing, developing and deploying IVR, Chat, Email and Voice call routing applications using Genesys Composer and IRD.

- Must have excellent troubleshooting skills on Genesys Customer Interaction Management platform including SIP/GVP.

- Experience in building IVR application with both AVP as well GVP. 

- Experience building and supporting Call Center Reports on real time and historical reporting (Pulse, Infomart, and Advisor).

- Experience in building Chat and Email interaction handling application

- Thorough understanding and experience with call back technologies, preferably with virtual hold solutions

- Experience managing and administrating call recording solutions, preferably NICE including Call Analytics/agent quality measurement/score carding and audit

- Experience managing and administrating Work Force Management Solution (IEX).

- Experience designing Business Continuity/Disaster Recovery architecture

Education: Bachelor’s degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field or Equivalent.

Experience: Minimum 10+ years

Relocation: This position will not cover relocation expenses

Travel: No

Local Preferred: Yes

Note: Must be able to work on a W2 basis

Recruiter Name: Nishant Kumar

Recruiter Phone: 412-436-0333 (Ext: 2227)/Direct: 412-346-8699

Equal Employment Opportunity

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