Mastech Digital is an IT Staffing and Digital Transformation Services company.

Senior Business Analyst

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Location: Seffner, FL
Job Code: 230947
Posted: Apr 08, 2021

Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a Senior Business Analyst for our client in the Automotive Dealership, Sales and Service domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Contract position and the client is looking for someone to start immediately.

Duration: 12+ Months Contract

Location: Seffner, FL

Role: Senior Business Analyst

Primary Skills: MS SQL Server

Role Description: The Senior Business Analyst must have at least 3+ years of experience. As the Business Systems Analyst, you will facilitate ongoing activity related to the Company SDLC. This role will be the primary point of contact for all requests and inquiries related to the business systems in use across the enterprise. 

In addition to Production support requests, this role will be an active contributor on new systems implementation and enhancement projects, documenting new and existing features and functionality, and in driving relationships with business users across the organization.

Essential Functions:

- Serve as the single point of escalation for issues and enhancements to the Dealer Management System (DMS), ERP platform, and all internally developed enterprise tools

- Analyze, facilitate, model and organize information in order to reconcile conflicts, elicit requirements and distinguish solution ideas from business needs

- Track, troubleshoot, and resolve escalated Production issues as they arise

- Open trouble tickets with third party partners and regularly maintain status with vendors and business users

- Work closely with internal/external technical resources and SMEs to identify potential integration issues or data model problems

- Document user stories and acceptance criteria for feature enhancement requests and bug fixes

- For new functionality, document detailed business and functional requirements with SME’s and drive progress toward business acceptance

- Collaborate with IT Leadership and SMEs to comprehend and document key design decisions

- Coordinate and monitor deliverables against project timelines for IT systems

- Responsible for documenting functional design elements and process flow diagrams for all internally developed applications and update master documentation to reflect product changes once deployed

- Test enhancements in QA and drive UAT with business users and SMEs prior to general release and document test conditions with results

- Analyze user security requirements and maintain access controls in alignment with SOX compliance

- Administer changes to the Production environment according to established policies and procedures

Required Experience:

- Minimum High School diploma level of education required; Bachelor’s degree in Computer Science, MIS, or similar background strongly preferred

- 2+ years of technical support and troubleshooting experience required

- 2+ years of experience supporting enterprise-level distributed business systems required

- Proficient knowledge of SDLC principles from initiation to implementation

- Working technical knowledge of SaaS multi-cloud operating environments and web API integrations

- Experience working with SQL Server writing queries to troubleshoot issues and research enhancements

- Strong communication skills, both written and verbal, with the ability to work with a variety of personalities

- Familiarity with JIRA and/or Confluence is a plus

- Experience working with Microsoft Dynamics AX or Dynamics 365 is a plus

- Automotive, recreational, and/or commercial vehicle dealership industry experience is a plus

Physical Requirements:

- Availability to work over 40 hours a week if necessary, with little to no notice.

- Must be able to stand / walk for at least 8 hours a day.

- Ability to perform essential functions with or without accommodation.

Education: High School/Bachelor’s degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field or Equivalent.

Experience: Minimum 3+ years

Relocation: This position will not cover relocation expenses

Travel: No 

Local Preferred: Yes

Note: Must be able to work on a W2 basis

Recruiter Name: Simran Walia

Recruiter Phone: 412-436-0333 (Ext: 2023)

Equal Employment Opportunity

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