JOB DESCRIPTION

Mastech Digital is an IT Staffing and Digital Transformation Services company.

Business Support Specialist

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Location: San Francisco, CA
Job Code: 252408
Posted: Dec 02, 2021
Description:

Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a Business Support Specialist for our client in the Information Technology Services and Consulting domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Permanent position and the client is looking for someone to start immediately.

Duration: Full-time

Location: San Francisco, CA

Role: Business Support Specialist

Primary Skills: Windows

Role Description: The Business Support Specialist must have at least 2+ years of experience in technical support or Product support with documentation. 

Qualifications:

- Must have excellent documentation skills with 2+ years of experience. 

- Act as the ongoing interface between the client and the system or application. 

- Dedicated to quality, using exceptional communication skills to keep our world class systems running. 

- Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. 

- 2+ years of experience in technical support, or similar support role 

- Maintain a high proficiency of all processes and product updates 

- Maintain an internal knowledge base 

- Remain up to date on key workflow changes, operational guidelines, and policy updates. 

- Investigate, troubleshoot, recreate, triage, technical issues 

- Follow internal escalation paths across multiples tiers of scaled support 

- Ability to troubleshoot issues without existing documentation or workflows 

- Meet or exceed daily performance metrics related to key performance indicators, e.g., SLA, Response Time, CSAT, etc. 

- Ability to research past tickets and document new approvers/workflows as they change

Education: Bachelor’s degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field or Equivalent 

Experience: Minimum 2+ years

Relocation: This position will not cover relocation expenses

Travel: No

Local Preferred: Yes

Note: Must be able to work on a W2 basis

Recruiter Name: Amaan Ejaz

Recruiter Phone: 877.884.8834 (Ext: 2038)/ (773) 831-0559

Equal Employment Opportunity

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