Mastech Digital is an IT Staffing and Digital Transformation Services company.

Support Analyst

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Location: Irving, TX
Job Code: 272544
Posted: Nov 17, 2022

Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a Support Analyst for our client in the Retail domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Contract position, and the client is looking for someone to start immediately.

Duration: 12+ Months Contract

Location: Irving, TX

Role: Support Analyst

Primary Skills: Production Support/ Application Support

Role Description: The Support Analyst must have at least 5+ years of experience. 


• Provide L3 production support for 7QSR Application within the Organization.

• Must be flexible to work in shift of 2 PM CST till 10 PM CST (with flexibility of on call support on weekends).

• Reporting and tracking incidents in ticketing tool like JIRA, SNOW (Service Now).

• Define and follow best proven support process for team.

• Identify scope of work for automation minimize toil work to keep team productive.

• Running Daily, Weekly, Monthly reports for Program needs.


• Bachelors/4 years of Degree

• 5+ Years

Must Have Skills:

• Should have minimum 5+ years of Production Support Experience.

• Should have basic knowledge of Mobile based applications. How the Mobile app architecture works. (Front end & backend)

• Should have knowledge on running queries in MongoDB & SQL queries.

• Mid-Level knowledge of micro service Architecture.

• Mid-level knowledge of AWS CloudWatch, Lambda function and other frequently used services in cloud technology.

• Subject matter expertise in general application and infrastructure support (incident, change, problem management, controls, monitoring production processing), ITIL framework, and Client standards and processes.

• Good communication and leadership skills to drive team and coordinating with various stakeholders.

Education: Bachelor’s degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field or Equivalent

Experience: Minimum 5+ years of experience

Relocation: This position will not cover relocation expenses

Travel: No

Local Preferred: Yes

Note: Must be able to work on a W2 basis (No C2C)

Recruiter Name: Megha Sharma

Recruiter Phone: 877-884-8834 (Extn. 2113)/ 972-725-8348

Equal Employment Opportunity

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